Salon Policy

Late Arrival 

If you are running late please notify us so we can plan your treatment accordingly. We will try our very best to accommodate late arrivals, however, please be aware that if you are late we may have to shorten the duration of your treatment accordingly and in some cases the treatment may have to be rescheduled. We will only do this to prevent delaying other clients and to ensure social distancing can be maintained in the salon. Please note late arrivals will have to pay the full treatment cost, this also includes clients who have been rescheduled.

Cancellation Policy 

We understand that sometimes you may need to cancel or reschedule your appointment, however, as courtesy to our other clients please provide us with 24 hours’ notice and we will fully refund any deposit paid. Unfortunately, if you provide us with less than 24 hours’ notice or you miss your appointment, your booking deposit will not be refunded. If a deposit was not taken at time of booking, you will need to pay a cancellation fee, which is equal to the full treatment cost, over the phone or this may be added automatically to your next treatment. 

Health Conditions

When making your booking please inform us of any health conditions and any medication you are taking. For certain medical conditions we will require written permission from your doctor to proceed. If you are an existing client, please notify us if your medical history has changed since your last visit when you make a booking. 


When making your booking please notify us if you are pregnant as there are certain treatments we do not perform in the first 12 weeks of pregnancy. 

Age Policy 

We do offer a selection treatments for under 16s, however, we require parental/ legal guardian consent and a parent/legal guardian must be present for the duration of the treatment. Please note we do not provide intimate waxing services for anyone under the age of 18. For more information please call 0207 821 1020 to speak to a member of our team. 

Patch Testing Policy 

Every client who books a tinting, signature brow or lvl lash lift treatment will need to have a patch test or be re-patch tested when we re-open on April 12.

Re-patch testing in the future must occur:

– If there has been a change in your medical history (eg. new medical conditions or medication)

– If you have experienced any hormonal changes such as pregnancy/ menopause

– If there has been a 6 month interval since your last tinting treatment

Please note LVL patch tests no longer need to be carried out before each LVL treatment but the re-patch testing policy as outlined above still applies.

COVID-19 & COVID-19 vaccines

You will need to be re-patch tested again in the future if you:

– Have had COVID-19 since your last tinting treatment (this is classed as a medical change)

– Have had a COVID-19 vaccine since your last tinting treatment (this is classed as a medical change)

To ensure that any side effects of a COVID-19 vaccine are not confused with a patch test reaction you must allow 2 weeks after being vaccinated before you have your patch test.

Booking your patch test 

We are now asking that clients book an in-salon patch test slot to allow us to prepare for the patch test accordingly. Please make sure you book your in-salon patch test at least 24 hours prior to your eyebrow/eyelash tinting appointment (or at least 48 hours for LVL lash lift clients or clients who have diabetes or other special circumstances) with the therapist who will be performing your treatment.

Home patch test kits

If you live locally, we can deliver a home patch test kit to you. You will need to book a home patch test appointment within the correct time frame (as specified above) and connect with us via zoom so you can carry out the patch test with the therapist who will be performing your treatment.

Failure to complete the patch test in the specified time will result in your tinting appointment being rescheduled.

Salon Etiquette 

In consideration of our other clients, we politely ask to you to refrain from using your mobile phone while you are in the salon and request that it is put on silent before entering the salon and for the duration of your treatment.


I am a new client is there anything I need to do before my first visit?

Make sure you read the ‘Planning a visit’ section prior to your appointment. 

If the treatment you have booked lasts an hour or more, you will need to pre-pay for your treatment to secure your booking.

Do your nail treatments include shellac removal?

Please add this service to your booking as our nail treatments do not include shellac removal. 

What should I do if I am not sure which facial to book that will address my specific skin concerns? 

We recommend booking in for a complimentary skin consultation with one of our skincare specialists. Please call 0207 821 1020 or email and we will get in touch with you. 

What should I do if I cannot find availability online? 

We understand the time pressures of today and will try our very best to fit around any busy schedule. If you are unable to find a suitable appointment time online please call 0207 821 1020 or email with your name, requested treatment, therapist, date and time.