If you are running late please notify us so we can plan your treatment accordingly. We will try our very best to accommodate late arrivals, however, please be aware that if you are late we may have to shorten the duration of your treatment accordingly and in some cases the treatment may have to be rescheduled. We will only do this to prevent delaying other clients and to ensure social distancing can be maintained in the salon. Please note late arrivals will have to pay the full treatment cost, this also includes clients who have been rescheduled.
We understand that sometimes you may need to cancel or reschedule your appointment, however, as courtesy to our other clients please provide us with 24 hours’ notice and we will fully refund any deposit paid. Unfortunately, if you provide us with less than 24 hours’ notice or you miss your appointment, your booking deposit will not be refunded. If a deposit was not taken at time of booking, you will need to pay a cancellation fee, which is equal to the full treatment cost, over the phone or this may be added automatically to your next treatment.
When making your booking please inform us of any health conditions and any medication you are taking. For certain medical conditions we will require written permission from your doctor to proceed. If you are an existing client, please notify us if your medical history has changed since your last visit when you make a booking.
When making your booking please notify us if you are pregnant as there are certain treatments we do not perform in the first 12 weeks of pregnancy.
We do offer a selection treatments for under 16s, however, we require parental/ legal guardian consent and a parent/legal guardian must be present for the duration of the treatment. Please note we do not provide intimate waxing services for anyone under the age of 18. For more information please call 0207 821 1020 to speak to a member of our team.
In consideration of our other clients, we politely ask to you to refrain from using your mobile phone while you are in the salon and request that it is put on silent before entering the salon and for the duration of your treatment.
I am a new client is there anything I need to do before my first visit?
Make sure you read the ‘Planning a visit’ section prior to your appointment.
If the treatment you have booked lasts an hour or more, you will need to pre-pay for your treatment to secure your booking.
Do your nail treatments include shellac removal?
Please add this service to your booking as our nail treatments do not include shellac removal.
What should I do if I am not sure which facial to book that will address my specific skin concerns?
We recommend booking in for a complimentary skin consultation with one of our skincare specialists. Please call 0207 821 1020 or email email@example.com and we will get in touch with you.
What should I do if I cannot find availability online?
We understand the time pressures of today and will try our very best to fit around any busy schedule. If you are unable to find a suitable appointment time online please call 0207 821 1020 or email firstname.lastname@example.org with your name, requested treatment, therapist, date and time.