Salon Policy

Late Arrival 

If you are running late please notify us so we can plan your treatment accordingly. We will try our very best to accommodate late arrivals, however, please be aware that if you are late we may have to shorten the duration of your treatment accordingly and in some cases, the treatment may have to be rescheduled. We will only do this to prevent delaying other clients. Please note clients who have had to be rescheduled due to arriving late will still need to pay a reschedule fee (which is equal to 50% of the total treatment cost) and will also be required to pay a 50% deposit towards the rescheduled appointment.

If you are 15 minutes late and you have not contacted us we will cancel your booking. If you paid a deposit, this will not be refunded and you will be required to pay a deposit towards your next appointment. If you did not pay a deposit, you will be required to pay our cancellation fee (see below).

Booking deposits 

New and existing clients will be charged a 50% booking deposit for treatments (or a series of treatments). This deposit is to secure your appointment and will be used to part pay for your treatment on the day. If you need to reschedule or cancel your appointment please provide us with 24 hours’ notice. Less than 24 hours’ notice will incur our cancellation fee – see our cancellation policy for more details. 

Cancellation Policy 

We understand that sometimes you may need to cancel or reschedule your appointment, however, as a courtesy to our other clients please provide us with 24 hours’ notice and we will fully refund any deposit paid. Unfortunately, if you provide us with less than 24 hours’ notice or you miss your appointment, we will keep your deposit. If a deposit was not taken at the time of the booking, you will need to pay a cancellation fee if you provide us with less than 24 hours’ notice or miss your appointment. The cancellation fee equates to 50% of the total treatment cost.

Clients who miss their appointment will have to pay a 100% deposit for future treatments.

Health Conditions

When making your booking please inform us of any health conditions and any medication you are taking. For certain medical conditions we will require written permission from your doctor to proceed. If you are an existing client, please notify us if your medical history has changed since your last visit when you make a booking. 


Unfortunately, we are unable to provide treatments for clients who are in their first trimester. If you are in your second or third trimester, we do have treatments available for you to enjoy such as pregnancy massage designed specifically for expecting mothers. When making your booking please notify us if you are pregnant as there are certain treatments we are unable to offer to any pregnant clients.

Age Policy 

We do offer a selection treatments for under 16s, however, we require parental/ legal guardian consent and a parent/legal guardian must be present for the duration of the treatment. Please note we do not provide intimate waxing services for anyone under the age of 18. For more information please call 0207 821 1020 to speak to a member of our team. 

CND Shellac Removal Policy

We are only able to remove shellac that has been applied by our therapists. If your shellac was done at another salon, unfortunately, we cannot remove it. This is due to us not having the products or equipment to remove shellac other than the brand we stock.

Patch Testing Policy 

Every client who books a tinting, signature brow or LVL lash lift treatment will need to have a patch test before their first treatment.

Patch tests need to be carried out 48 hours’ prior to your appointment.

Re-patch testing in the future must occur:

– If there has been a change in your medical history (eg. new medical conditions or medication)

– If you have experienced any hormonal changes such as pregnancy/ menopause

– If there has been a 6 month interval since your last tinting treatment

– If there has been changes to any preparations used in the above treatments or we have changed the manufacturer of our tinting products.

Please note LVL patch tests no longer need to be carried out before each LVL treatment but the re-patch testing policy as outlined above still applies.

COVID-19 & COVID-19 vaccines

You will need to be re-patch tested again in the future if you:

– Have had COVID-19 since your last tinting treatment (this is classed as a medical change)

– Have had a COVID-19 vaccine since your last tinting treatment (this is classed as a medical change)

To ensure that any side effects of a COVID-19 vaccine are not confused with a patch test reaction you must allow 2 weeks after being vaccinated before you have your patch test.

Booking your patch test 

We are now asking that clients book an in-salon patch test slot to allow us to prepare for the patch test accordingly. Please make sure you book your in-salon patch test 48 hours’ prior to your eyebrow/eyelash tinting/signature brow treatment/ LVL lash lift.

Failure to complete the patch test in the specified time will result in your tinting appointment being rescheduled.


Vouchers will expire 12 months from the date of purchase and are non-refundable.


Courses will expire 1 year from the date of purchase.

Salon Etiquette 

In consideration of our other clients, we politely ask to you to refrain from using your mobile phone while you are in the salon and request that it is put on silent before entering the salon and for the duration of your treatment.


I am a new client is there anything I need to do before my first visit?

Make sure you read our COVID-19 Safety Policy before arrival.

See our ‘New Clients’ section above for information about booking your first treatment with us and be sure to read our cancellation policy as well. If you are booking a shellac removal service, we highly recommend reading our ‘CND Shellac/ Non CND Shellac Removal Policy’ above.

Do your nail treatments include shellac removal?

Please add this service to your booking as our nail treatments do not include shellac removal. 

What should I do if I am not sure which facial to book that will address my specific skin concerns? 

We recommend booking in for a complimentary skin consultation with one of our skincare specialists. Please call 0207 821 1020 or email and we will get in touch with you. 

What should I do if I cannot find availability online? 

We understand the time pressures of today and will try our very best to fit around any busy schedule. If you are unable to find a suitable appointment time online, please call 0207 821 1020 or email with your name, requested treatment, therapist, date and time.

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