FREE Next Day Delivery on all orders
- For SW1 area only.
- Orders must be placed before 12:00pm.
- If you would like next day delivery and live within the SW1 area please state this in the notes section at checkout.
- Upon receiving your order we will contact you to schedule a delivery time and we always follow strict social distancing rules when delivering products.
FREE Express Delivery on all orders
- Available for all UK postcodes.
- Orders should be delivered within 2-3 working days.
- The courier providers we currently use are Royal Mail and IPostParcels (part of DHL). Please note due to the current situation there may be disruption to their service and possible delays with delivery of your items.
- If you place your order on Friday, Saturday or Sunday it will be processed on Monday and sent out for delivery on Tuesday.
Important note for Advanced Nutrition Programme (ANP), Environ Skincare and Jane Iredale orders:
- The International Institute of Anti-Ageing (IIAA) supplies us with ANP, Environ and Jane Iredale products and they have introduced a new scheme to help facilitate our orders if we do not have specific products in stock.
- This may mean you receive two deliveries on different days. We will send out the products we have in stock as soon as possible and instruct IIAA to process the order for the remaining products. If we do not have any items you have ordered in stock, we will instruct IIAA to process and dispatch the full order.
- We are only able to send through orders to IIAA on working days and therefore orders placed over the weekend will not be processed until the following week.
- If you place an order after 17:00pm on Friday and we require item(s) to be sent from IIAA on our behalf, this order should be processed and dispatched on Tuesday.
- Your items should be delivered within 3-5 working days.
- Due to the current situation there may be disruption to the IIAA’s service as well as the courier provider they use and therefore there may be a delay with the delivery of your item(s).
We really do hope you are happy with the products you purchase from us. If for any reason you are not completely satisfied with your purchase, we will offer you a full refund.
We are able refund items only if:
- They are returned to us within 14 days of receipt.
- They are returned to us in perfect condition. This means there are no scratches or marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition. Items will be inspected upon return and we will not be able to offer a refund if the items are in a non-saleable condition.
We will not be able to accept the return of sealed goods for hygiene reasons if the seal has been broken.
Products purchased as a set cannot be returned as individual items.
How to return products to us:
Please email firstname.lastname@example.org with your order number and details of which product(s) you would like to return.
Please ensure that you package the items securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for items lost in transit.
We will issue your refund within 14 days of receiving your items and we will email you once they have been received. We will refund the price paid by you for the products to the original payment method. If your card has expired please email email@example.com to arrange a different refund method.