At Moreton Place Beauty & Wellbeing, we want every visit to be relaxing, comfortable and safe. To help us look after all clients and deliver excellent service, please read the policies below.

Punctuality & Late Arrivals
Please arrive on time for your appointment. If you are running late, contact us as soon as possible. We will do our best to adjust your treatment time but late arrivals may result in reduced treatment time or rescheduling, and the full treatment price will still apply.

If you are 15 minutes late and have not contacted us, we may need to cancel your booking. Any deposit paid will be retained, and a new deposit will be required to rebook.

Booking Deposits
A 50% booking deposit is required for all treatments (including series or courses). This secures your appointment and is deducted from the total treatment cost.

Cancellation Policy
We ask for at least 24 hours’ notice if you need to change or cancel a booking.

• Cancelled more than 24 hrs before: Deposit refunded

• Less than 24 hrs’ notice / missed appointment: Deposit retained

• No deposit taken: 50% of total treatment cost applies

Clients who miss appointments may be asked to pay a 100% deposit to secure future bookings. Moreton Place

Health & Medical Conditions
Please inform us of any health conditions, medications or recent medical history when booking. For some conditions, we may require medical clearance before treatments can proceed.
Treatments are carried out with care and professionalism; however, results may vary depending on individual circumstances.

Pregnancy
We cannot provide certain treatments during the first trimester of pregnancy. If you are in your second or third trimester, please inform us at booking so we can recommend safe, appropriate treatments.

Age Policy
Clients under 16 may receive select treatments with parental or guardian consent, and a responsible adult must be present. Intimate waxing is only provided to clients 18 or over.

Patch Testing
A patch test is required at least 48 hours prior to any tinting, signature brow work or LVL lash lift treatment. Re-testing may be required if:

• Your medical history changes

• There has been a 6-month gap since your last tinting service

• Products or formulas are updated

Patch tests must be booked in-salon; failure to complete one in time may result in your appointment being rescheduled.

Vouchers & Treatment Courses

• Gift vouchers expire 6 months from purchase and are non-refundable.

• Prepaid treatment courses expire 1 year from purchase.

Salon Etiquette
To maintain a calm and relaxing environment for all clients, we kindly ask you to silence mobile phones while in the salon.

Contact & Assistance
If you have questions about any of the above, please contact us via phone or email — we’re happy to help.