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When using a discount code please write the code in the ‘Additional Comments‘ box.

IMPORTANT NOTICE

Due to the prevalence of the Coronavirus in the UK we are taking precautions to help prevent the spread of the infection. Our personal hygiene practices and sterilisation procedures have always been to a very high standard, however, we are taking extra measures to protect our clients and staff members. We kindly ask if you have visited any of the high risk places as listed on the NHS website that you avoid making appointments with us until after 14 days.

The health of our clients and staff members is our highest priority and we thank you for you co-operation during this time.

SPA POLICY

ARRIVAL

If you are a new client we kindly ask you to arrive 10-15 minutes ahead of your scheduled appointment time to check in and complete a consultation form.

LATE ARRIVAL 

If you are running late please notify us so we can plan your treatment accordingly. Depending on your arrival time we may have to decrease you treatment time or reschedule your appointment. Please note you will be charged the full treatment price even if we have amended your treatment or rescheduled your appointment for another day.

NEW CLIENTS

If you are a new client and wish to book a treatment that lasts over an hour you will be required to pay a 50% deposit to secure your booking. This deposit will be redeemed against your treatment cost. 

CANCELLATION

We understand that sometimes you may need to cancel or reschedule your appointment, however, as a courtesy to our other clients please give us at least 24 hours notice or 50% off the treatment will be charged. Failure to show up for your treatment will result in 100% of the treatment being charged. Cancellation fees will be taken over the phone or added to your next treatment. 

SPA ETIQUETTE  

Our three treatment rooms downstairs are reserved for pure relaxation as facial and massage treatments only take place here. In consideration of our other clients please keep noise to a minimum.

FACIAL TREATMENTS

Should you wish to have a facial treatment please book in for a free skin consultation with your chosen facial to allow enough time to complete our consultation form and discuss your main skin concerns with our skincare specialists prior to your treatment.

We understand the time pressures of today and will try our very best to fit around any busy schedule. If you are unable to find a suitable appointment time online please email rachael@moretonplace.co.uk with your name, requested treatment, therapist, date and time.

 

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*Not to be used in conjunction with any other discount.

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